What to Expect at Your First Visit

Following your examination, Dr. Novack will review her clinical findings in an informative manner, share photographs taken and utilize educational software to ensure you fully understand the status of your oral health. A personalized treatment plan including preventive measures and a maintenance protocol will be developed to enable you to achieve optimal and lasting oral health. New patients are then invited back for a complimentary consultation to review your treatment plan or answer any questions you may have. We pride ourselves on taking the time to educate our patients to enable you to make knowledge-based decisions you feel comfortable with regarding your dental oral health.

Dental treatment is an investment in yours and your family’s dental and overall wellbeing. We are empathetic to the potential costs to restore you back to dental health. Our team is committed to assisting you in understanding your options, triaging your dental care and thereafter, coordinating with your dental insurance carrier. Payment plan options and financial arrangements are available in an effort to make treatment more affordable and approachable.

It is usual and customary for payment to be made when professional treatment is rendered. To reduce out of pocket expenditures, dental insurance claims are forwarded electronically to expedite reimbursement. For your convenience, we accept cash, major credit cards, debit/Interact and personal cheques.

Should a situation arise that requires you to cancel or re-schedule an appointment please contact the office at your earliest opportunity. Although emergencies do arise, generally 48 hours notice is required for an appointment change otherwise a fee may be incurred.

Don’t hesitate to call our office should you experience a dental emergency. We will be glad to accommodate you as soon as possible. After-hours, our message service has instructions on how best to reach Dr. Novack directly.